Job Description - Customer Support Manager

Position: Customer Support Manager
 
 
Job Summary: BizVision provides a platform for delivering professional continuing education webcasts. The Support Manager will provide Level 2 Customer support and assist with Webcast Setup through the BizVision system. Advanced technical skills are not necessary, but basic internet and computer knowledge is essential.
 
 
Essential Job Duties and Responsibilities (all necessary skills can be trained):
  • Provide 2nd level support to BizVision customers that are transferred via phone from our Level 1 support team (about 10-20 calls a day).
  • Respond to all customer support inquiry emails within 1-2 hours (about 20-30 emails a day).
  • Handle all customer inquiries that come in through chat.
  • Assist with setup of webcasts in the BizVision Admin system.
  • Assist with other things as needed including managing invoices, webcast checklists, video editing and encoding, etc.
 
Necessary Skills:
  • Intermediate to advanced computer and internet skills.
  • Knowledge of web video a plus.
  • Dependability.
  • Accountability.
  • Ability to manage multiple responsibilities and priorities.
  • A willingness to jump in and help wherever needed.
 
 
Location: Midvale
Schedule: 8-5 M-F
Compensation: $12-$15 per hour with benefits
 
 
If interested, please send your resume to jobs@bizvision.com.